Last updated 13 November 2026

Refund policy

We want every family to feel the classes were worth it. If something isn’t right, here is exactly when we refund and how to ask.

Your first payment

If you're not happy, ask for a refund within 7 days of your first payment for a plan and you'll get a full refund, as long as you haven't attended more than two live classes in that time.

Cancelling later

• You can cancel at any time. Your plan stops renewing, and you keep access until the end of the period you've already paid for.
• After the first 7 days, we don't refund partly used billing periods, including annual plans.

When we always refund

• Duplicate or mistaken charges, such as being charged twice for the same period.
• Classes we couldn't deliver: if we cancel a course or several of your scheduled classes and can't offer a replacement or recording, we refund the unused part of your period.
• Accounts we close without good reason, for the unused part of your period.

How to ask

Email support@classhin.com from your account's email address. Include the payment date and amount. We reply within 2 business days.

How refunds are paid

Approved refunds go back to the original payment method: through Razorpay for payments made in India, and through Dodo Payments for everyone else. Refunds usually reach you within 5–10 business days, depending on your bank or card issuer. Any currency conversion fees charged by your bank are outside our control.

See also our terms of service and privacy policy.